Customer Satisfaction
If you’re not 100% satisfied with your products from Navrat’s Office Products, return it for any reason. Below is a summary of our policy.
Office supplies:
Return any supply item for a refund, exchange, or credit with the original manufacturer’s box or carton and invoice within 45 days of purchase.
Technology and Business Machines:
Technology and business machines may only be returned within 14 days of the date of receipt.
Furniture:
Furniture may only be returned within 14 days of the date of receipt. Assembled furniture must be returned with the original packaging provided at time of purchase. Custom–ordered and custom–assembled furniture is only returnable if it’s defective when you receive it. Some exceptions may be made if customer agrees to pay any restocking and shipping fees.
Ink and Toner Cartridges:
Unopened and unexpired ink or toner cartridges, currently carried in our inventory, may be returned at any time for a full refund.
Prepaid Cards:
Gift Cards are non–refundable and non–returnable. Prepaid cards cannot be redeemed for cash. Specific terms and conditions may be included with each card.
Refund Policy:
Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.
Returns with a receipt:
If you paid with cash, debit card, or check, we’ll refund your purchase with cash if it was an in–store purchase or by check if you purchased it online. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a check. If you paid by credit card, we’ll credit the account used for payment.
Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.
Returns without a receipt: If you don’t have your receipt, your return is eligible only for an in–store credit for the lowest selling price within the previous 30 days. Valid identification is required for all non–receipted returns. Navrat’s Office Products reserves the right to deny any return.
